Privacy Policy — DDP Instruments

DDP Instruments (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you visit ddpinstruments.com, place an order, create an account, or contact us, and how we use it.

Information we collect

Information you provide: your name, billing and shipping address, email address, phone number, and order details when you order, register an account, or contact us.
Order and account information: items purchased, order history, and messages you send us.
Technical information: standard website data such as browser type, pages visited, and device information, collected through cookies and similar tools that help the site work and let us understand how it is used.

How we use your information

To process, ship, and deliver your orders, and to handle returns and exchanges.
To communicate with you about your order, account, or enquiry.
To operate, secure, and improve our website and services.
To comply with legal obligations and prevent fraud.

Sharing

We do not sell your personal information. We share it only as needed to run the store — for example with payment processors, shipping carriers, and service providers who help fulfil orders — and where required by law. Those providers handle your information only to provide their service.

Cookies

Our website uses cookies to keep your cart and account working and to understand site usage. You can control cookies through your browser settings, although disabling some cookies may affect how the site works.

Your choices

You may ask us to correct, update, or delete your personal information, or to stop marketing messages to you, by contacting us at sales@ddpinstruments.com or +1 305-905-1732. We will respond within a reasonable time.

Security and retention

We take reasonable steps to protect your information. We keep order information for as long as needed to fulfil orders, handle returns, and meet legal and accounting requirements, then delete or anonymise it.

Changes

We may update this policy from time to time. The current version will always be posted on this page.

Contact us

DDP Instruments, 8350 NW 66th St, Miami, FL 33166 · sales@ddpinstruments.com · +1 305-905-1732