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Effective Date: 07-05-2026
At DDP Instruments, customer satisfaction is important to us. We strive to provide high-quality medical and healthcare instruments. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
You may request a return within 7–14 days of receiving your order, provided that:
- The item is unused, unopened, and in its original condition
- The product is returned in the original packaging
- Proof of purchase or order confirmation is provided
For hygiene and safety reasons, certain medical instruments and healthcare products may not be eligible for return once opened or used.
2. Non-Returnable Items
The following items cannot be returned:
- Used or sterilized instruments
- Customized or special-order products
- Consumable medical supplies
- Items damaged due to misuse or improper handling
- Clearance or final sale items
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Email: ddpinstrument@gmail.com
Phone: +1 305 905 1732
Please include:
- Your order number
- Photos of the product and packaging
- Description of the issue
We will arrange a replacement or refund after verification.
4. Return Process
To initiate a return:
- Contact our support team at [your email]
- Wait for return authorization approval
- Ship the product to the address provided by our support team
Customers are responsible for return shipping costs unless the return is due to our error.
5. Refunds
Once your returned item is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be processed within 5–10 business days through the original payment method.
Shipping charges are non-refundable unless the return is caused by our mistake.
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. Exchange requests are subject to product availability.
7. Cancellations
Orders may be canceled before shipment. Once an order has been dispatched, it cannot be canceled and must follow the return process.
8. Contact Information
For any return or refund inquiries, contact us:
DDP Instruments
Website: www.ddpinstruments.com
Email: ddpinstrument@gmail.com
Phone: +1 305 905 1732